Support and troubleshooting

Get help with selecting Jira work items, loading history and downloading reports.

Contact support

Email support@misheno.com with "Issue History Export" in the subject. Support is provided by Mikhail Eshchenko.

Describe what you expected and what happened. Include:

• The app version and approximate time of the problem.
• The action you were trying to complete.
• Any visible error code or result status.
• If the problem affects a downloaded file, your browser and spreadsheet application, and whether it also occurs with a sample download.

If the app shows a diagnostic summary, copy it into the message. It contains operational details such as the app version, stage and request count, without work item content. Do not send Jira passwords, session cookies, authorization headers, API tokens or full exports. Remove sensitive text and names from screenshots.

Response times

Support requests receive a response within two business days. Requests identified as critical by Atlassian receive a response within 24 hours. These are response times, not guaranteed resolution times. No separate uptime SLA is provided.

No changes, or fewer changes than expected

• Check the selected work items, dates and report time zone.
• Select Reset filters to show all loaded changes. In the Fields menu, Clear deselects every field and hides all rows; Select all includes every field.
• Read the result status. An incomplete selection or history read may produce a partial report.
• Confirm that your Jira account can open the relevant work items. Very recent search changes may not be visible yet.

Issue History Export can only export field history Jira makes available. Deleted or inaccessible work items, comments, worklogs and the site audit log are outside this report.

The result is partial

Read the reason shown with the result. If a limit was reached, narrow the selection. If Jira temporarily rejected a request, retry later. If access changed, check permissions in Jira. You can explicitly export the available rows; the file remains marked partial.

A download fails or looks different

Keep the tab open until the file is ready and allow downloads in your browser. For a value that Excel cannot represent, choose CSV; the app will not silently truncate it. Extract the ZIP before opening changes.csv and keep scope.json alongside it.

Spreadsheet programs can render wrapping, print areas and page breaks differently. Include the application and version when reporting a layout problem. Import IDs and dates as text if your CSV importer would otherwise convert them.

The app asks for a license

An active license or trial is required for new reads, saving presets and exports. After the site administrator resolves the license, select Check license. You can still view and delete your saved presets while the license is inactive.

Report a security issue

Email support@misheno.com directly with the affected feature and steps to reproduce. Use test data and avoid public disclosure of customer information. See the security documentation.