Misheno support · Updated
Support for Misheno apps
These terms apply to every Misheno app on the Atlassian Marketplace. Support is provided directly by Mikhail Eshchenko, who designs, builds and maintains each app.
How to contact support
Email support@misheno.com with the app name in the subject. Describe what you expected and what happened, and include the app version, the approximate time of the problem, the action you were trying to complete and any visible error code or result status. Do not send passwords, session cookies, authorization headers, API tokens or confidential page and work item content; remove sensitive text and names from screenshots.
Support hours
Monday to Friday, 09:00 to 18:00 Indochina Time (UTC+7), excluding public holidays in Thailand. Messages received outside these hours are handled on the next working day.
Response times
Support requests receive a first response within 48 hours during support hours, which is two business days. Requests identified as critical by Atlassian receive a response within 24 hours. These are response times, not guaranteed resolution times. No separate uptime SLA is provided: the apps run on Atlassian Forge, and platform availability is governed by Atlassian.
What support covers
Installation and configuration questions, unexpected behaviour, errors and result statuses, questions about the data an app reads or stores, and billing questions about the Marketplace subscription. Custom development, changes to your Jira or Confluence configuration and recovery of data that Atlassian no longer provides are outside support.
App-specific troubleshooting
- Link Steward for Confluence
- History Steward for Jira
- Report Steward for Jira Service Management
- Follow-up Steward for Jira
Each page lists common symptoms, permissions and limits for that app, and links to its privacy and security documents.