Support and troubleshooting
Get help with Report Steward setup, scheduled runs and PDF or CSV downloads.
Contact support
Contact support@misheno.com. Support is provided by Mikhail Eshchenko, the developer of Report Steward. Include “Report Steward” in the subject.
Include these details
- What you were trying to do, what you expected, and what happened instead.
- The error code and run ID, if shown.
- The reporting month and timezone.
- Your browser and whether the problem affects a manual or scheduled run.
- A cropped screenshot with customer names and other sensitive details removed, if it helps.
Do not send credentials, API tokens, full Jira exports or complete customer reports. If an example is needed, agree a limited, redacted version with support first.
Response times
Support requests receive a response within five business days. Requests identified as critical by Atlassian receive a response within 24 hours. These are response times, not guaranteed resolution times. No separate uptime SLA is provided.
Check the common causes
- A project or SLA is missing
- Check your Jira access and that the SLA metric exists on visible requests in the service project. Review setup instructions.
- A report has no activity
- Check the completed month, timezone and current organization assignments. Empty monthly results can be correct even when the project has many historical requests.
- The selected projects are too large
- The 5,000-issue limit includes visible history outside the report month. Choose fewer projects. See all capacity limits.
- A download is blocked
- Check whether the report expired, was deleted or superseded, or whether Jira access or organization assignments changed since generation.
- A scheduled report has not started
- The schedule runs within its selected day and does not automatically catch up a past due date. Check the next due date in the app or generate a completed month manually.
Security or privacy concerns
Email support with “Report Steward security” or “Report Steward privacy” in the subject. Describe the concern without including secrets or unnecessary customer information. See security measures and data handling.