Your monthly
customer reports,
taken care of.
Create PDF and CSV reports for each customer organization in Jira Service Management Cloud. Schedule the monthly run, then review and share the files.
Free for up to 10 licensed users. View pricing.
Marketplace review in progress. Public installation is not yet available.
Set up the routine.
Keep the final say.
Generate reports for all your selected customers in one run, then review each customer's files.
-
1. Choose
Choose your customers.
Select your service projects, organizations, and existing SLA metrics. Add your branding and save the setup for next month.
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2. Schedule
Set the monthly schedule.
Set a monthly schedule and timezone. The app prepares reports in the background, even after you close your browser. You can also start a run manually.
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3. Review
Review and share.
Review the reports and coverage notes. Download each customer's files to share, or the full ZIP for your own records.
Illustrative workflow with fictional organizations.
A report your
customer can read.
See a complete monthly report for a fictional customer, in the PDF and CSV formats the app provides.
- Requests created and resolved
- Completed SLA cycles and comparison with the previous month
- 12 months of request volumes
- Open requests at the time the data was read
Northstar Services · August 2026 · Synthetic example, not customer data. The preview shows page 1; the PDF includes the full report and notes.
View two more customer examples
Know what the
numbers mean.
Report Steward uses the SLA metrics already configured in Jira Service Management. You choose what belongs in the report and review the details before sharing it.
- SLA results count completed cycles; request volumes count individual requests.
- Open requests are counted when the data is read, with a timestamp shown in the report.
- Coverage notes identify exclusions and missing data so you can check the result.
Straightforward pricing.
All features included. Pricing is based on your Jira user tier, not on the number of customer organizations or report formats.
Free for up to 10 licensed users.
$0.60USD per user / month
For the first 100 users on paid sites. Users above that band are billed at the lower rates below. These are the planned launch prices; public purchase is not yet available.
See all monthly rates
| Licensed users | USD / user / month |
|---|---|
| First 100 users on a paid site | $0.60 |
| 101–250 | $0.30 |
| 251–1,000 | $0.12 |
| 1,001–2,500 | $0.06 |
| 2,501–5,000 | $0.03 |
| 5,001–10,000 | $0.02 |
| 10,001–100,000 | $0.01 |
Pricing follows the licensed user count required by Atlassian for your Jira/JSM site, not only the people opening this app. On sites above 10 users, all licensed users are included in the calculation. Bands accumulate; taxes are additional where applicable.
Annual subscriptions use the upper end of the applicable user tier, priced at 10 monthly payments. Subscription, trial and billing terms will be shown in the Marketplace order.
JSM customer reporting FAQ
What the reports include, how scheduling works, and what to check before sharing.
Contact Report Steward supportWho is Report Steward for?
Support managers and managed service providers using Jira Service Management Cloud to support multiple customer organizations. It prepares monthly reports you can review and share with those customers.
Can I prepare reports for several organizations in one run?
Yes. Save a setup covering your selected service projects and organizations. Each selected organization gets separate PDF and CSV files. You can download one customer's files or the full report pack.
How much data can I report on?
One run reads up to 5,000 visible issues across the selected service projects, including issues outside the reported month. A setup supports up to 10 service projects and 100 customer organizations. Check the full limits before choosing your projects.
Do scheduled reports run with my browser closed?
Yes. The monthly schedule runs in the background using your saved setup. You can pause the schedule or start a report manually.
Does it email reports to customers?
No. Report Steward prepares the reports for you to review and download. You share them through your existing email, file sharing, or customer communication channel.
Do I need to recreate my SLA rules?
No. Select the native SLA metrics already configured in your Jira service projects. The report uses their recorded results. The report counts completed SLA cycles separately from resolved requests.
Can I use my own branding?
Yes. Add your brand and logo to the reporting setup. Each customer's PDF uses that branding.
Does “currently open” mean open at month-end?
It means unresolved when the data was read, with that time shown in the report. It is not a reconstruction of the backlog at the end of a past month. Read the metric definitions.
Do customers need to open the app?
No. They receive the report files you choose to share. They can read the PDF in their usual PDF viewer and open the CSV data in a spreadsheet.
Make next month's
reports a routine.
See what your customers receive before you set up your first report.
View the sample report