Customer follow-ups
A customer needs time to test a fix. Remind yourself or a fellow JSM agent to check back with the details still on the ticket.
Remember to
follow up in Jira.
Create a personal or team reminder from a Jira work item. Choose yourself, named colleagues, or the current assignee, then manage every follow-up in My reminders.
Free for up to 10 Jira users. View pricing.
On-issue reminder panel
Current assignee or colleagues
Personal snooze and opt-out
A follow-up starts
with the issue.
Set the reminder where the work is, then keep track of every follow-up in one list.
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1. Open
Open reminders from the issue.
Follow-up reminders is one entry in the issue’s Apps menu. The rest of the issue stays as it is.
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2. Set
Choose people and a date.
Pick yourself, named colleagues or Current assignee, then a quick date or an exact time. Repeat and a note are optional.
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3. Track
Manage every follow-up in My reminders.
Filter by project or state. Snooze or stop your own notification without changing anyone else’s schedule.
Real Jira screens with fictional issue data.
Add reminder is part
of the Jira issue.
See the next send time, recipients, note and controls beside the work instead of in a separate tool.
- Next send time, recipients and note on the issue
- Snooze for me and Stop receiving for each recipient
- Edit, cancel, delete and history for the owner
Jira Cloud issue FUSA-302 with a team reminder and a weekly private reminder · Fictional example, not customer data.
A date for the next step.
A deadline for the work.
“Check in on Tuesday” and “finish by Friday” are different commitments. Give each its own date, right on the issue.
- Schedule a follow-up without changing the issue’s Due Date.
- Repeat daily, on selected weekdays, or monthly in the time zone you choose.
- Reminders stop when the issue reaches Done. You choose whether to resume them after reopening.
SUP-248 · Check the customer logs
Issue due date
Friday, 18 September · 16:00
The deadline stays in place.Next follow-up
Tuesday, 15 September · 09:00
Check in with Sam about the logs.Two dates on one issue.
For the work
you need to come back to.
Team handoffs
The next step belongs to whoever takes the issue. Choose Current assignee and the reminder follows the assignment.
Recurring check-ins
Keep an ongoing issue moving with a weekly or monthly reminder. Each recipient can snooze or stop their own notifications.
Shared work.
Clear boundaries.
Useful for individual contributors, teams, and the admins who support them.
Private reminders stay personal. Team reminders respect issue access, checked again before sending. Project controls and ownership transfer keep shared follow-ups manageable as teams change.
Read about security and permissionsOne app.
Every reminder feature.
Personal and team reminders, repeating schedules, individual snooze, and project controls are all included.
Pricing follows the Jira user tier of your site, not how many people set or receive reminders.
Free for up to 10 licensed users.
$0.01USD per user / month
For every licensed user on sites above 10 users. Taxes are additional where applicable. Atlassian Marketplace handles trials, subscriptions and billing.
Annual subscriptions use the upper end of the applicable user tier, priced at 10 monthly payments.
More about Follow-up Email Reminders for Jira
Follow-up Email Reminders is a reminder tool for Jira issues. When the date and time you choose arrives, Jira will send a reminder email with a link back to the issue. The issue’s Due Date stays unchanged.
Email reminders keep future actions attached to the issue where work already lives. Set one when you need to come back later instead of relying on memory. Works in Jira Cloud and JSM Cloud, keeps a separate schedule, never creating issues, changing fields or touching Due Date.
- Open the issue you need to revisit.
- Pick a quick date or an exact time in any time zone, then add an optional note.
- Choose yourself, named colleagues or Current assignee, meaning whoever is assigned at send time.
- Use automatic email reminders when your schedule should repeat.
- Use automated email reminders daily, on selected weekdays or monthly, with an optional end date.
- A recurring reminder follows its saved schedule and stops once the issue reaches Done.
Nothing is sent when you save or edit. When due, Jira emails your note with one link back to that issue. A deadline reminder email here follows the date you choose, not Due Date: unlike a Jira due date reminder, that field stays unchanged.
Why not just move Due Date?
Due Date should show the real deadline. When people overwrite it with their next check-in date, planning boards, filters and SLA conversations stop telling the truth. A separate follow-up date keeps both honest: the deadline stays put while you still come back on time. Teams reviewing overdue work then see real risk instead of moved targets.
Who uses it
- Service desk agents waiting for customer replies before they can continue.
- Team leads checking that handoffs actually happened.
- Engineers returning to blocked tickets once dependencies should be ready.
- Account managers who promised customers an update next week and want to keep that promise.
- Personal return point: just you.
- Shared check-in: named colleagues on one schedule.
- Owner check-in: Current assignee, resolved at send time.
Every recipient needs Jira or JSM license and access to that issue, checked again before each send. A reminder for Jira cannot reach portal customers. Each person can use Snooze for me and Stop receiving on their own copy, while everyone else keeps the shared schedule.
- Each check-in stays visible on its issue with next send time, recipients and note.
- My reminders lists what you receive and what you manage.
- Filter by project or state to see each send outcome; the rest of the issue view stays unchanged.
Typical week
- Monday: an agent sets a Thursday check-in on one waiting ticket.
- Wednesday: one colleague snoozes their copy to Friday morning.
- Thursday: the agent gets an email with the issue link and picks the ticket up again.
This follow up app works as a follow up tool for issue-based work, not as replacement for Jira email notifications or Jira notifications in general. As reminder software, sending follows only the schedule you set: no Slack, Teams, SMS or calendar delivery, and email reminder services here cover licensed internal users only.
- A Jira due date notification is never created from that field.
- A Jira task reminder can repeat, but this task reminder app never creates tasks or edits fields.
- Use scheduled reminders when send time is known in advance.
- Use a ticket reminder to keep your return point on the existing issue; those messages go out by email only.
Quick answers
Is anything sent when I create or edit?
No. Saving and editing are silent; email goes out only when scheduled time arrives.
Can several people get one check-in?
Yes: named colleagues plus Current assignee, as long as they are licensed internal users with access.
Can each person control only their own copy?
Yes. Snooze for me and Stop receiving affect that person only.
Can I use follow up reminders instead of changing Due Date?
Yes. Each one has its own date and time.
What does this app not do?
No portal customer messages, no new issues, no field changes, no Slack, Teams, SMS, calendars. Jira custom notifications are out of scope.
About your
Jira reminders.
A few things to know about this reminder app for Jira before you set your first follow-up.
Get help from supportCan I remind a teammate or the current assignee?
Yes. Select yourself, named colleagues, or Current assignee. Recipients need active, licensed Jira or JSM accounts and access to the issue. The app resolves Current assignee again when the reminder is due.
Does a reminder work after I close Jira?
Yes. Scheduled reminders run independently of your browser. Jira handles the email. The app shows whether Jira accepted a notification and explains skipped or failed attempts; it does not claim an email was read or reached the inbox.
Can I snooze without changing everyone else’s schedule?
Yes. Snooze for me pauses your notifications until the time you choose. You get one personal reminder then rejoin the original schedule. Teammates keep their own reminders. You can also stop receiving a reminder without canceling it for others.
Which repeating schedules can I choose?
Daily, weekly on selected days, or monthly on a date or the last day of the month. Each reminder keeps its chosen time zone. Preview the next dates before saving, and add an end date if needed.
What happens to the issue’s deadline and status?
The Due Date stays unchanged. Reminders stop when the app observes the issue in Jira’s Done status category. Reopening the issue does not restart them; an authorized owner or project administrator can resume a team reminder with a new future date.
Who can see and manage reminders?
A reminder only to yourself is private. Team reminders are visible to their owner, recipients, and authorized project administrators who have issue access. The owner manages the shared schedule; recipients control their own snooze and opt-out. Project administrators can manage team reminders within their permissions.
Make the next follow-up
one less thing to remember.
Keep a useful next step with the issue. Come back when it is time.