Customer follow-ups
A customer needs time to test a fix. Remind yourself or a fellow JSM agent to check back with the details still on the ticket.
Remember to
follow up in Jira.
Create a personal or team reminder from a Jira work item. Choose yourself, named colleagues, or the current assignee, then manage every follow-up in My reminders.
Free for up to 10 Jira users. View pricing.
Marketplace review in progress. Public installation is not yet available.
On-issue reminder panel
Current assignee or colleagues
Personal snooze and opt-out
A follow-up starts
with the issue.
Set the reminder where the work is, then keep track of every follow-up in one list.
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1. Open
Open reminders from the issue.
Follow-up reminders is one entry in the issue’s Apps menu. The rest of the issue stays as it is.
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2. Set
Choose people and a date.
Pick yourself, named colleagues or Current assignee, then a quick date or an exact time. Repeat and a note are optional.
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3. Track
Manage every follow-up in My reminders.
Filter by project or state. Snooze or stop your own notification without changing anyone else’s schedule.
Real Jira screens with fictional issue data.
Add reminder is part
of the Jira issue.
See the next send time, recipients, note and controls beside the work instead of in a separate tool.
- Next send time, recipients and note on the issue
- Snooze for me and Stop receiving for each recipient
- Edit, cancel, delete and history for the owner
Jira Cloud issue FUSA-302 with a team reminder and a weekly private reminder · Fictional example, not customer data.
A date for the next step.
A deadline for the work.
“Check in on Tuesday” and “finish by Friday” are different commitments. Give each its own date, right on the issue.
- Schedule a follow-up without changing the issue’s Due Date.
- Repeat daily, on selected weekdays, or monthly in the time zone you choose.
- Reminders stop when the issue reaches Done. You choose whether to resume them after reopening.
SUP-248 · Check the customer logs
Issue due date
Friday, 18 September · 16:00
The deadline stays in place.Next follow-up
Tuesday, 15 September · 09:00
Check in with Sam about the logs.Two dates on one issue.
For the work
you need to come back to.
Team handoffs
The next step belongs to whoever takes the issue. Choose Current assignee and the reminder follows the assignment.
Recurring check-ins
Keep an ongoing issue moving with a weekly or monthly reminder. Each recipient can snooze or stop their own notifications.
Shared work.
Clear boundaries.
Useful for individual contributors, teams, and the admins who support them.
Private reminders stay personal. Team reminders respect issue access, checked again before sending. Project controls and ownership transfer keep shared follow-ups manageable as teams change.
Read about security and permissionsOne app.
Every reminder feature.
Personal and team reminders, repeating schedules, individual snooze, and project controls are all included.
Pricing follows the Jira user tier of your site, not how many people set or receive reminders.
Free for up to 10 licensed users.
$0.25USD per user / month
For the first 100 users on paid sites. Users above that band are billed at the lower rates below. These are the planned launch prices; public purchase is not yet available.
See all monthly rates
| Licensed users | USD / user / month |
|---|---|
| First 100 users on a paid site | $0.25 |
| 101–250 | $0.20 |
| 251–1,000 | $0.12 |
| 1,001–2,500 | $0.06 |
| 2,501–10,000 | $0.03 |
| 10,001–100,000 | $0.02 |
Pricing follows the licensed user count required by Atlassian for your Jira/JSM site, not only the people setting or receiving reminders. On sites above 10 users, all licensed users are included in the calculation. Bands accumulate; taxes are additional where applicable.
Annual subscriptions use the upper end of the applicable user tier, priced at 10 monthly payments. Subscription, trial and billing terms will be shown in the Marketplace order.
About your
Jira reminders.
A few things to know about this reminder app for Jira before you set your first follow-up.
Get help from supportCan I remind a teammate or the current assignee?
Yes. Select yourself, named colleagues, or Current assignee. Recipients need active, licensed Jira or JSM accounts and access to the issue. The app resolves Current assignee again when the reminder is due.
Does a reminder work after I close Jira?
Yes. Scheduled reminders run independently of your browser. Jira handles the email. The app shows whether Jira accepted a notification and explains skipped or failed attempts; it does not claim an email was read or reached the inbox.
Can I snooze without changing everyone else’s schedule?
Yes. Snooze for me pauses your notifications until the time you choose. You get one personal reminder then rejoin the original schedule. Teammates keep their own reminders. You can also stop receiving a reminder without canceling it for others.
Which repeating schedules can I choose?
Daily, weekly on selected days, or monthly on a date or the last day of the month. Each reminder keeps its chosen time zone. Preview the next dates before saving, and add an end date if needed.
What happens to the issue’s deadline and status?
The Due Date stays unchanged. Reminders stop when the app observes the issue in Jira’s Done status category. Reopening the issue does not restart them; an authorized owner or project administrator can resume a team reminder with a new future date.
Who can see and manage reminders?
A reminder only to yourself is private. Team reminders are visible to their owner, recipients, and authorized project administrators who have issue access. The owner manages the shared schedule; recipients control their own snooze and opt-out. Project administrators can manage team reminders within their permissions.
Make the next follow-up
one less thing to remember.
Keep a useful next step with the issue. Come back when it is time.